Job Vacancy Description
Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.
We are recruiting to fill the position below:
Job Position: Operations Manager
Job Location: Lagos
Reports to: The General Manager
Job Description
- Assists the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms Division and Food & Beverage departments.
- Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events.
Main Responsibilities
Customer Relations:
- Creates a relationship with the guest throughout their stay, by being readily available and coming up with a solution to all their needs, thus gaining their loyalty
- Handles any complaints by finding suitable solutions.
- Convey the brand’s spirit among the guests
- Ensure a flexible organisation so as to provide solutions adapted to the needs of the guests.
Professional Techniques / Production:
- Coordinate and organise the services available to guests on a daily basis.
- Take responsibility for the Accommodation, and Restaurant services on offer through the implementation of service standards.
- Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his responsibility.
- Support and work with all Head of Departments in all aspects of running the hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Ensure standard operating procedures are implemented in all departments and check the same during routine operational checks. Guidance to be taken wherever required.
- Monitor the purchase / indent / requisitions of each department in line with the budget and standards
- Randomly inspecting the stores (F & B / Kitchen) - quality, par stock levels, expiry etc are in line with HACCP standards.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture and ensures these principles are passed on by employees, between each other and to guests.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Working with Front Office on ALL targets and contributions LCAH
Commercial / Sales:
- Instils a sales mind set to employees through continuous stimulation (upselling, incentives, challenges...)
Hygiene / Personal safety / Environment:
- Ensures the due application of rules and regulations concerning health and safety.
- Ensures respect of the hotel's commitments to the "Environment Charter"
Skills / Qualities:
- Commitment to service/ customer orientated.
- Team spirit.
- Leadership skills.
- Analytical mind/capable of seeing the big picture.
- Good administrative skills
- Organised
- Determined
- Adaptable.
Note: This job description is not exhaustive and will evolve as the hotel’s organisational needs changes.
Profile
Education / Professional Experience:
- Degree / Master's or equivalent (from university or a specialised sales, hospitality or food & beverage school) or operational experience.
- 8 to10 years work experience in the hospitality, F&B, tourism, leisure or health sectors, working for a large volume business unit.
- Fluent in English (and national language), 3rd language a plus.
- Confirmed experience as a manager.
- Previous experience in a multi-cultural environment is essential.
How to Apply
Interested and qualified candidates should send their Application Letter and CV to: h6708-hr1@accor.com clearly indicating the "Job Title" as subject of your mail.
