Online Customer Service Representative At Owens & Xley

Job Details

Job Title: Online Customer Service Representative At Owens & Xley
Organisation: Owens & Xley
Location: Lagos State
Min Work Experience: 1 year(s)
Qualification: B.Sc / HND
Industry: Customer Service
Course: RELATED DISCIPLINE
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Owens & Xley - Our client, a leading and award winning fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Online Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Description

  • Post daily on the Instagram page to drive customer retention
  • Receive and make customer calls.
  • Record documentation of all customer interactions with contact details.
  • Reply all DM's and emails
  • Support the sales team with daily sales
  • Review outstanding payments
  • Send bulk messages to potential sellers on Instagram
  • Keep records of customers and seller's testimonials.
  • Create and post a style, motivation or humor post on Instagram/Website/Blog.
  • Give daily operations feedback details to management.
  • Participate and organize successful pop up shops for the sales of stock.
  • Do any other tasks as assigned.

Requirements

  • HND / BSc in a relevant field.
  • Proven work experience (Minimum of 1 year) in a similar role.

Skills:

  • Strong use of Excel
  • Strong Use of Canva
  • Strong use of Instagram
  • Must be able to resolve and escalate customer complaints
  • Must live in Lekki Axis.

Salary
N50,000 - N60,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: recruiment@owensxley.com using the "Job title" as subject of the email.

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