IPI PowerTech, is a member of the IPT PowerTech group of companies that delivers specialized solutions to the power, industrial and telecom sectors in Africa, the Middle East and neighboring countries. Since our inception in 1993, we have grown into a leading power solutions company, combining power expertise with telecom infrastructure specialization.
We are recruiting to fill the position below:
Job Title: Network Operation Centre (NOC) Engineer
Employment Type: Permanent
To ensure maximum possible Service Availability and Performance
To provision Network Elements (NE) by providing Passive Sources
To provide Support Services for Field Engineers and other technical teams
These result in a highly diverse range of duties for the NOC – invariably, due diligence and attention to details are key skills, along with an ability to multi-task and prioritize work appropriately.
Importantly, our NOC engineers must have a solid understanding of IPT’s experience and processes; must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.
Duties and Responsibilities
Monitors, Escalates and provides necessary assistance to field engineers in ensuring that sites are live (99.99% of the time)
Manage and maintain IPT’s Monitoring Systems in order to report network status and boost performance for Mobile Network Operators (MNOs), ISPs (as tenants) and other facilities.
Execute fault handling and escalation while identifying and responding to these cases on the network, liaising with 3rd party contractors for site integrity during Passive Planned Maintenance.
Development of knowledge and skills in network and system administration, particularly with regard to IPT’s architecture.
Tier 2 Support for co-location.
Ensure 99.9% Availability of Power at all sites, therefore interpreting external alarms to the latter
Conduct routine checks by logging details of Generator RH, DL and RS while validating PPM references with Service Desk.
Ensure detailed implication of MTTR in order to surpass SLA
Team-player with persuasive characteristics to support field Engineers remotely
Perform any other tasks as stated by line managers