Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.
We are recruiting to fill the position below:
Job Title: Digital Customer Care Representative
Digital Customer Care Rep will team up with the commercial teams to contribute to the improvement of the digital experience of trade partners in Nigeria.
Build strong relation with the customers
Activate & Onboard new joiners to the App
Execute defined Hypercare plan for all new joiners
Daily coverage (Remote & Physical) of customers within assigned area
Visit customers to resolve issues requiring physical support
Responsible for optimizing customer performance to drive and increase the overall objectives (Active, Response and Success rates)
Collect customer feedback
Recommends initiatives and changes to improve quality of service for the unit
We are looking for a candidate who fulfill these requirements: