Akin-kunbi Nigeria limited is an indigenous building and civil engineering construction firm established to manage the production of building processes of any type within cost and time limit without compromising the ethics and specification. It also involved in consultancy works, building services,maintenance/renovation work of dilapidated structures and facility management of structure in all its ramifications.
We are experienced professionals in engineering and other allied professions, embracing specialized skill of Building, Architecture,Engineering, Facility management, Project management and Quantity surveying.
We are recruiting to fill the position below:
Job Title: Call Center Representative
We are hiring a Call Center Representative that will be the liaison between our company and its current and potential customers. Ideal candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal / team qualitative and quantitative targets
OND (Minimum qualification)
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively