Nationwide Job opening for a Customer Support Specialist at Vantage Advisory in Plateau State

Job Details

Job Title: Nationwide Job opening for a Customer Support Specialist at Vantage Advisory in Plateau State
Organisation: Vantage Advisory
Location: Plateau State
Min Work Experience: No specified year(s)
Qualification: BA/BSc/HND OND
Industry: Customer Service
Course: RELATED DISCIPLINE
Recommended links

Vantage Advisory - We are a boutique consulting firm enabling organizations achieve optimal results. We support and enable Startups as well as Growing Businesses. Having been and still in that position, we are here to make the journey smoother for others from Idea to Exit.

We are recruiting to fill the position of:

Job Title: Customer Support Specialist

Location: Nationwide

Job Summary

  • We are looking for a Customer Support Specialist to assist our customers with technical and product issues.
  • This role includes resolving customer queries, recommending solutions, guiding product users through features and functionalities, as well as up-selling other products.
  • To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.
  • Ultimately, you will help establish our reputation as a company that offers excellent customer support before, during and after-sales.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Upsell and cross-sell our other products
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Relevant degree or diploma
  • Familiarity with our industry is a plus.

Benefits
What you will get from us in return is:

  • A collaborative environment that pushes you to think beyond your boundaries
  • A diverse workload, keeping you continually stimulated
  • An open forum for expression of ideas
  • Diverse opportunities to expand your skills, learn newer ones
  • Opportunity for growth and leadership
  • Flexible working hours with remote working option

Note: Only successful candidates would be contacted.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    Customer Service Agent At Maersk
    Maersk in (Lagos State)
    Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the globa... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    Customer Service Agent At Maersk
    Maersk in (Lagos State)
    Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the globa... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES