Manager, Performance and Service Assurance At MTN Nigeria

Job Details

Job Title: Manager, Performance and Service Assurance At MTN Nigeria
Organisation: MTN Nigeria
Location: Lagos State
Min Work Experience: 6-13 year(s)
Qualification: BSc, BTech, BEng, HND
Industry: Business Strategy/ Management
Course: Computer Science, Computer Engineering,

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager, Performance and Service Assurance

Location: Lagos    
Employment Status: Permanent

Core purpose

  • Support the digital planning programme lead in ensuring the timely implementation of mtn’s digital transformation initiatives to enable positive business outcomes and growth in overall digital maturity scores.
  • Responsible (along with initiative owners and stream sponsors) for tracking digital kpis of initiatives impact; to assure benefits accrue to the bottom-line.

Job summary

  • Drive planned digital strategy for the successful delivery of MTNN digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score.
  • Manage a portfolio of multiple projects across divisions and agile squads.
  • Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
  • Own and maintain updated product roadmap for the various initiatives across digital channels and payment platforms.
  • Develop scope and define backlog items (epic / features / user stories) that guide the agile software development team.
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation across the different projects
  • Analysing performance trends and kpi tracking for different products on a weekly and monthly basis as required and share with senior management and stakeholders.
  • Analyse and execute on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews
  • Facilitate the change management and communication plans on delivered initiatives to drive optimal benefits realization.
  • Digital kpi and performance tracking of impact and progress of various initiatives against commitments to the bottom line.

Job condition:

  • Normal MTN working conditions.

Requirements, Experience & Training    
Education / qualification:

  • First degree in any relevant discipline (a degree in Computer Science, Engineering or a Technical field is an added advantage)
  • Possession of agile / project management certification or an mba is advantageous
  • 6 - 13 years’ experience which includes:
    • Management track record of 3 years or more in telecoms or technology sectors as a product owner
  • Proven agile software development experience, preferably with apps, ecommerce web portals, payment / fintech solutions or chatbots.
  • In-depth knowledge of agile process and principles
  • Analytical and problem-solving skills
  • Design thinking experience.

Minimum Qualification:

  • BSc, BTech, BEng, HND Or Other.

 



  • Email me jobs like this


    LATEST RELATED JOB VACANCIES IN NIGERIA


    YD Consult is a security company involve in providing security operatives for organisations and private individuals. We are also i... Read more

    Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading food... Read more

    RO-VEST Capital Partners is a Full-fledged Financial Services Group and Hub that is built strategically to play in the Consumer Le... Read more

    RELATED JOBS


    YD Consult is a security company involve in providing security operatives for organisations and private individuals. We are also i... Read more

    Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading food... Read more

    RO-VEST Capital Partners is a Full-fledged Financial Services Group and Hub that is built strategically to play in the Consumer Le... Read more

    LATEST JOB VACANCIES


    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER

    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES