Manager - Banquets At Marriott International

Job Details

Job Title: Manager - Banquets At Marriott International
Organisation: Marriott International
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: No Specified
Industry: Project Management
Course: Related Discipline

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position of:

Job Title: Manager - Banquets

Job Number: 22006643
Location: Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos
Schedule: Full-Time
Brand: Marriott Hotels Resorts
Relocation? N
Position Type: Management
Located Remotely? N

Job Summary

  • Directs and motivates team while personally assisting in providing high-quality service based on requirements and standards.
  • Monitors and controls financial and administrative responsibilities including asset protection.
  • Provides clear and concise communications to everyone having ownership in the success of the event.
  • Identifies training opportunities and plans a strategy to accomplish goals.

Core Work Activities
Managing Banquet Operations:

  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Applies knowledge of all laws, as they relate to an event.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams:

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with an emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service:

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities:

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observe the service behaviours of employees and provide feedback to individuals.
  • Monitors progress and lead the discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.

Candidate Profile
Education and Experience:

  • High School Diploma or GED; 2 years experience in event management, food and beverage, or related professional area.


  • Email me jobs like this


    LATEST RELATED JOB VACANCIES IN NIGERIA


    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    Tetra Tech is a leading provider of consulting, engineering, program management, construction management, and technical services.... Read more

    Alneli Limited is a bathroom and kitchen fittings company which offers high-quality bathroom finishing materials and other home im... Read more

    RELATED JOBS


    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    Tetra Tech is a leading provider of consulting, engineering, program management, construction management, and technical services.... Read more

    Alneli Limited is a bathroom and kitchen fittings company which offers high-quality bathroom finishing materials and other home im... Read more

    LATEST JOB VACANCIES


    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER

    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES