Manager - Banquet Service At Marriott

Job Details

Job Title: Manager - Banquet Service At Marriott
Organisation: Marriott
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: No Specified
Industry: Business Strategy/ Management
Course: Related Discipline

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position of:

Job Title: Manager - Banquet Service

Job Number: 21089525
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Lagos
Job Category: Event Management
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Position Type: Management

Job Summary

  • Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards.
  • Monitors and controls financial and administrative responsibilities including asset protection.
  • Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.

Core Work Activities
Managing Banquet Services Operations:

  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Applies knowledge of all laws, as they relate to an event.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams:

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service:

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities:

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.

Candidate Profile
Education and Experience:

  • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

 

Note: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Submit CV to: APPLY HERE
Application Deadline:


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