Male and Female Administrative Staff (With Social Media and IT Knowledge) At Pickmeup International Company in Edo State Nigeria

Job Details

Job Title: Male and Female Administrative Staff (With Social Media and IT Knowledge) At Pickmeup International Company in Edo State Nigeria
Organisation: Pickmeup International Company
Location: Edo State
Min Work Experience: 5 year(s)
Qualification: BSc
Industry: Administration/ Office/ Operations
Course: Related Discipline

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Title: Male and Female Administrative Staff (With Social Media and IT Knowledge)

Locations: Asaba-Delta & Benin City-Edo
Employment Type: Full-time

Job Description

  • Monitor the operation and general activities of customers and drivers.
  • Monitor drivers relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers.
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Eligibility

  • Qualification: Bachelor's Degree.
  • Candidates must have IT Knowledge
  • Applicant must have 1 to 5 year experience with a ride-hailing firm with IT knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must have a good social media management skill.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.
  • Candidates must have Social Media and IT Knowledge.

 

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

Submit CV to: recruitment@pickmeup.ng
Application Deadline: 31 March, 2021


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