Male Administrative Staff At Pickmeup International Company In Lagos State

Job Details

Job Title: Male Administrative Staff At Pickmeup International Company In Lagos State
Organisation: Pickmeup International Company
Location:
Min Work Experience: 0 year(s)
Qualification: B.Sc / HND
Industry:
Course: Administration/ Office/ Operations
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Job Vacancy Description

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform.

We are recruiting to fill the position below:

Job Title: Male Administrative Staff

Location: Lagos

Job Description

  • Monitor the operation and general activities of customers and drivers.
  • Monitor drivers relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers.
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Application Closing Date
30th March, 2020.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

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