Luxury Retail Operations Manager At Owens & Xley Consults

Job Details

Job Title:	Luxury Retail Operations Manager At Owens & Xley Consults
Organisation:	Owens & Xley Consults
Location:	Lagos State
Min Work Experience:	3-5 year(s)
Qualification:	B.Sc / HND
Industry:	Logistics/ Transportation/ Supply
Course:	RELATED DISCIPLINE

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Owens & Xley Consults - Our client, a luxury lifestyle brand that merchandises fragrant collections, is currently recruiting a suitably qualified candidate to fill the position below:

Job Title: Luxury Retail Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description
Enquiries and Orders:

Respond to phone and email enquiries
Prepare and send invoices to customers
Confirm payments
Process orders
Coordinate logistics with retail associate
Check the orders via website and inform the retail team
Liaise with the business development officer to ensure vendor orders are fulfilled

Sales:

Assist customers in making purchases
Record daily sales and include in daily work report
Manage cash transactions
Study trends and determine needed sales promotion
Work with Creative Director to authorize clearance sales
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue

Customer Service:

Update the customers after payment confirmation
Inform customers on the status of their orders including ETA
Send follow up email/message to get feedback from customers
Receive and resolve all complaints
Log all complaints in the complaint register
Collate feedback and discuss areas of improvement with Creative Director every week
Make customers feel safe and comfortable in the store.
Ensure that customers leave the store with a pleasant smile
Ensure standards for quality control, customer service are met.
Identify current and future customer requirements by establishing rapport with potential and actual customers

Store Management:

Manage all controllable costs to keep operations profitable
Update colleagues on business performance, new initiatives, and other pertinent issues
Sensibly display the merchandise so that it immediately catches the attention of the customers.
Ensure that shelves and racks are properly stocked and products do not fall off the shelves.
Manage the assets of the store.
Ensure the security and safety of customers and staff
Store Supervision:
Ensure that the store is clean at all times
Ensure that the store is well lit, ventilated and offers a positive ambience to the customers.
Ensure adherence to opening and closing procedures
Ensure availability of products by informing production manager ahead of time; maintaining inventories to avoid stock out etc.
Identify & resolve urgent issues with discretion.
Initiate changes to improve the business
Maintain the stability and reputation of the store by complying with set rules and creating his/hers with discretion

Inventory Officer:

Maintain inventory by implementing purchasing plans and staying in contact with vendors and stockists

Qualifications

B.Sc / HND in relevant discipline
3-5 years' experience in a similar role

Remuneration
N120,000 - N160,000 monthly.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

0906 809 7513

Luxury Retail Operations Manager At Owens & Xley Consults

Job Details

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