Key Accounts Officer At Health Partners Limited

Job Details

Job Title:	Key Accounts Officer At Health Partners Limited
Organisation:	Health Partners Limited
Location:	Lagos State
Min Work Experience:	1-2 year(s)
Qualification:	B.Sc / HND
Industry:	Accounting/ Audit/ Finance
Course:	Business Management / Administration, Social Sciences or other relevant disciplines.

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Health Partners Limited - A Health Maintenance Organization (HMO) accredited by the National Health Insurance Scheme (NHIS) to operate as a national HMO seeks application for suitable, qualified and experienced candidates to fill the position below:

Job Title: Key Accounts Officer

Location: Lagos

Job Description

This role is responsible for developing and maintaining relationship with corporate clients by ensuring the highest level of positive customer experience. The role is also responsible for ensuring strong customer retention and resolution of clients’ administrative issues.
Are you are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback?

Key Responsibilities

Communicate courteously with clients and internal customers via phone calls and emails.
Follow up on pending activities with clients and other respective teams within the organization.
Politely attend to client’s suggestions, objections, and complaints
Assist clients by guiding them through the decision on the choice of a health plan.
Upgrade enrolees’ Health plans accordingly.
Communicate with corporate key contacts to inform them of updates in service.
Obtain feedback from client representatives
Understand and be knowledgeable of the various peculiarities with clients.
Conduct surveys to evaluate customer satisfaction.
Forward feedback, tasks and recommendations to appropriate units/personnel.
Record details of clients’ representatives/enrolees complaints, feedback and suggestions.
Document daily activities and forward report to Team Lead.
Raise invoices for clients and following up to ensure prompt payment of premiums
Obtain prospective enrolees’ details and confirm the accuracy of the details.
Send reminder mails to prospective enrolees through client representatives when they do not promptly provide their details.
Inform clients’ representatives in the case of any invalid detail.
Register prospective enrolees on the company’s database.
Schedule and organise Health Talks and Wellness checks at clients’ organizations.
Organize corporate events that will improve client retention.
Ensure all clients have duly signed SLAs.

Requirements

HND / BSc in Business Management / Administration, Social Sciences or other relevant disciplines.
1 - 2 years post-NYSC experience in Health Maintenance Organization
Bias for developing a career in a client-focused role.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: odewalemichael90@gmail.com and copy adeonif42@gmail.com using the position as the subject of the email.

0906 809 7513

Key Accounts Officer At Health Partners Limited

Job Details

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