Job Openning For A Ticketing and Reservation Officer At Adekolaayomide Employment Travel and Tours Limited In Osun State

Job Details

Job Title: Job Openning For A Ticketing and Reservation Officer At Adekolaayomide Employment Travel and Tours Limited In Osun State
Organisation: Adekolaayomide Employment Travel and Tours Limited
Location: Osun State
Min Work Experience: 2 year(s)
Qualification: B.Sc / HND
Industry: Tourism/ Travels
Course: Business Administration

Job Description

Ticketing and Reservation Officer

Location: Osun

Job Description

  • We need candidates with at least 3 years working experience in booking, ticketing, reservation and customer care services.
  • The officer will supervise the handling ticket issuance and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
  • Receives calls from online customers and dealing with customer related issues and queries.
  • Will set targets and must also meet target set as well.
  • Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary.
  • Ensures effective and efficient intra and interpersonal communication with the customers.
  • Educates and enlightens customer on the new and existing products of the company.
  • Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own.
  • Prepares and forwards daily sales report to the account department at every close of business.
  • Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review.
  • Provides a simple income and expenditure of the company at the end of every month.
  • Follows up on every prospects and pending transaction on a daily basis.
  • Determines whether space is available on travel dates requested by customer.
  • Should have knowledge of hotel and visa processing and be very vast with the use of GDS (Amadeus, and Sabre).
  • Ensure smooth running of office operations and be creative with ideas that can boost sales.
  • Handles customer inquiries with the ability to convert inquiries into sale.
  • Performs other job functions as it will be assigned by the Management.

Qualification

  • Candidate must have 2-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.

Skills:

  • Booking and Issuing Tickets with Amadeus and Sabre GDS.
  • Problem- solving skills.
  • Good customer service skills.
  • Interpersonal skills.
  • Ability to handle customers’ grievances without loosing the customers.
  • Willingness to work with a strong drive.
  • Ability to multi task with a strong drive for result.
  • Good written and communication skills.
  • Must be able to handle pressure and work with less supervision.
  • Strong persuasion and negotiation skills.
  • Digital marketing is an added advantage.

Application Deadline
31st August, 2020.

Method of Application
Interested and qualified candidates should send their CV to: info@adekolatravels.com using the “Job Title” as the subject of the email.

Application Deadline: 31 August, 2020


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