Job Openning For A Call Center Agent At Lead Enterprise Support Company Limited In Lagos State

Job Details

Job Title: Job Openning For A Call Center Agent At Lead Enterprise Support Company Limited In Lagos State
Organisation: Lead Enterprise Support Company Limited
Location: Lagos State
Min Work Experience: 2-5 year(s)
Qualification: B.Sc / HND
Industry: Customer Service
Course: Public Relations, Communication, English
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Job Vacancy Description

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Lagos

Role Purpose

  • Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

  • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to all Enrollee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints.
  • Seek resolution of customer queries.
  • Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
  • Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

  • This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
  • A nurse or related field would be an added advantage.
  • Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

  • Possesses current knowledge of the profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task. 

Method of Application
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the "Job Title" as the subject of the email.

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