Job Opening For Operations Officer At Critical Rescue International (CRI) In Lagos State

Job Details

Job Title: Job Opening For Operations Officer At Critical Rescue International (CRI) In Lagos State
Organisation: Critical Rescue International (CRI)
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: B.Sc / HND
Industry: Project Management
Course: Business Administration

Job Vacancy Description

Operations Officer

Location: Lagos
Reporting To: COO/CMA

Overall Purpose of the Job

  • The ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs.
  • The candidate should be comfortable multitasking and working cross-functionally with different business units.
  • The ideal candidate will have previous experience in related fields especially in the start-up industry and working with small corporations.

Roles& Responsibilities

  • Build alliances and partnership with other organizations
  • Establish and maintain business standards for accuracy, productivity, and reliability
  • Manage the daily functions of the business chiefly, the digital health platform
  • Spearhead various marketing campaigns to advertise and expand business reach
  • Chase up leads and promote business goals and interests
  • Regularly review productivity and make recommendations as needed
  • Assist in establishing business development objectives and market the digital health platform to clients, collaborators and other relevant stakeholders
  • Schedule and train staff to meet operational requirements
  • Implement digital health policies and procedures
  • Ensure compliance with current healthcare regulations, medical laws and ethics
  • Keep track of telehealth software and updates, equipment and devices and manage inventory
  • Liaise with appropriate units regarding ancillary telemedicine services, equipment and supplies
  • Ensure patient records are current and accurate
  • Maintaining confidentiality and impartiality while executing tasks
  • Liaising with the IT department and clinic staff for the development of new tech products
  • Using IT skills for work, such as maintaining patients’ records using specific packages
  • Keeping up to date with medical developments, new drugs, treatments and medications
  • Liaising with IT in troubleshooting tech
  • Supervise patient scheduling on our digital health platform
  • Oversee registration of patients on the digital health platform
  • Telemedicine coordination, SOP monitoring and monthly reporting.
  • Communicate with patients regarding inquiries and complaints
  • Ensure patient satisfaction
  • Submits weekly progress reports and ensures data is accurate.
  • Carries out other duties as may be required my management

Key Competencies

  • Must be Lagos-based
  • Proficiency with Microsoft Office
  • Planning and organizing
  • Strong organizational and communication skills
  • Attention to detail
  • Adaptability
  • Customer service orientation
  • Problem solving
  • Judgment
  • Decision-making
  • Confidentiality
  • 2+ years of experience in a similar role (Desirable)
  • Strong ability to multitask
  • Comfort working with multiple groups within the business
  • Previous experience working in the healthcare and/or medical technology sector is desirable
  • Ability to learn quickly, take initiative, take instruction, and work under pressure is an asset
  • Most importantly we want creativity and energy

Application Deadline
31st March, 2020.

Method of Application
Interested and qualified candidates should send their CV to: hr@crinigeria.com using the “Job Title” as the subject of the email.



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