Idmibok International, also known as 360 HSDC is a health community-based organization registered in Nigeria, that works in a targeted yet comprehensive manner to address critical health, institutional and development related issues. 360 HSDC achieves this by collaborating with global and local development and private entities, such as governments, bilateral and multilateral donors, nongovernmental organizations and the private sector. The organization has a multifaceted team of experts with proficiency and experience in emergency environments, humanitarian activities and development in diverse environments and ecosystems, globally and across Africa, including in South Sudan, and extensively in Nigeria.
We are recruiting to fill the position below:
Job Title: IT / Innovations Officer
Location: Abuja
Job Overview
- The IT/Innovations Officer is responsible for supporting the daily IT operations of 360HSDC, including computer hardware and software, and thus has a direct impact on productivity of colleagues.
- S/he will offer the first tier of technical support for staff based in the region, ensuring timely resolution to technical issues with a focus on customer service.
Responsibilities
- WAN connectivity and maintenance (Internet connection and services; Broadband, leased line, ADSL, ISDN or dial-up connection and devices configuration and maintenance)
- Computer hardware and application installation, configuration, troubleshooting and maintenance (laptops, desktops, printers, mobile phones, Windows OS updates, approved 3rd party software updates, Microsoft Office suite) following 360HSDC’s established procedures
- Web design, development and management
- Act as the point of contact with 360HSDC, respond to all end user support issues and requests, escalating as needed
- Provide assistance in the local procurement of IT related equipment with regards to 360HSDC’s standards.
- Advise and execute IT/MIS efforts, including developing and designing mobile apps, communication tools, drafting proposal shell using adobe suite and any and all business and communication materials.
- Lead all technical inputs to IT and work with the operations manager in growing the communications and ICT aspects of the company.
- Contribute to the design, management, and implementation of any and all country office IT/MIS projects
- Ensure Software and antivirus updates are current for all staff
- Review system logs and assess any errors; resolving or escalating if present
- Remove unauthorized software as detected by monitoring tools.
- Prepare the report on monthly incidents and scheduled services performed.
- Document common technical support issues with resolution, proactively identifying recurring issue areas and implementing solutions
- Manage incoming and outgoing of personnel as pertaining to IT, including local hardware procurement. Take ownership of the onboarding and separation processes
- Take budgetary responsibility for services within region
- Support workshop and meeting audio-video technology
- Document standard business processes
- Manage and administer user accounts
- Other duties as assigned.
Qualifications
- Bachelor's degree in IT or related course; advanced degree is an advantage
- 4 years of experience in providing technical support in a complex organization
- Expertise in Microsoft operating systems and applications: 7, 10; Office 2013, 2016, 2019, Office 365
- Experience configuring and supporting peripherals: docking stations, monitors, printers, etc.
- Experience configuring and supporting enterprise software: antivirus, productivity, communications, etc.
- Understanding of TCP/IP and general networking
- Experiencing developing and maintaining websites
- Experience supporting audio-video equipment a plus
- Familiarity with scripting (VBScript, PowerShell), Zoom, Smartsheets, Box, Group Policy, WSUS, WDS, Lenovo products, networking configuration and protocols, Adobe suite, Zendesk a plus
- Microsoft and other technical certifications a plus.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@360hsdc.org with Job Title as the subject, E.g “IT / Innovations Officer”.
Address your Cover Letter to:
The Recruitment Team,
Idmibok International (360HSDC),
Abuja.
Note: Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.
