Job opening for a Customer Service Officer at Health N Wealth Services in Oyo state

Job Details

Job Title: Job opening for a Customer Service Officer at Health N Wealth Services in Oyo state
Organisation: Health N Wealth Services
Location: Oyo State
Min Work Experience: No specified year(s)
Qualification: SSCE
Industry: Customer Service
Course: RELATED DISCIPLINE
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Health N Wealth Services is currently recruiting suitably qualified candidate to fill the vacant position below:

Job Title: Customer Service Officer

Location: Oyo

Job Description

  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

How to Apply
Interested and qualified candidates should send their Applications to: ebonhorjohn@gmail.com using the "Job title" as subject of the email.

APPLY HERE
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