IT Service Desk Intern At AB Microfinance Bank

Job Details

Job Title: IT Service Desk Intern At AB Microfinance Bank
Organisation: AB Microfinance Bank
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: OND
Industry: Internship/ Industrial Training
Course: Computer Science or any other related discipline
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AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo and Anambra State.

AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully fledged microfinance bank.

We are recruiting to fill the position below:

Job Title: IT Service Desk Intern

Ref Code: IT/SDC/SEP/2020
Location: Lagos
Employment Type: Full-time

Main Responsibilities

  • Monitor, respond quickly and effectively to requests received through the IT helpdesk
  • Manage and follow-up on all IT Requests
  • 1st line support for staff on CBS, network issues
  • 1st line support for staff on Software, hardware issues
  • Escalate unresolved issues/requests to 2nd Line in a timely manner
  • Maintain a log of CBS/applications issues and generate weekly reports
  • Ensure continuity of banking operations via high-quality customer service
  • Document internal procedures and ensure effective monitoring

Experience, Skills and Knowledge

  • Minimum educational qualification of OND in Computer Science or any other related discipline
  • At least two years of relevant experience in a similar environment
  • I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
  • Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset
  • Proficient in troubleshooting issues relating to hardware and software
  • Should be familiar with Active Directory.
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