IT Service Delivery Manager At UAC Foods Limited

Job Details

Job Title: IT Service Delivery Manager At UAC Foods Limited
Organisation: UAC Foods Limited
Location: Nationwide
Min Work Experience: 5 year(s)
Qualification: B.Sc / B.A /HND
Industry: Information Technology/ ICT
Course: Computer Science,

UAC Foods Limited - a joint venture business between UACN PLC and Tiger Brands of South Africa operating in the food sector of the economy is a leading producer of snacks, beverages, and ice cream. Our brands include Gala Sausage Roll, Funtime Coconut Chips, Groundnut chips and Cupcake, SWAN Natural Spring Water and Supreme Ice Cream.

We are recruiting to fill the position below:

Job Title: IT Service Delivery Manager

Location: Nigeria

Job Summary

  • Responsible for the end-to-end delivery of programs and projects to meet business and customer needs.
  • Driving the delivery and migration of all UFL’s IT and business Projects associated with Digitalization and technology roadmap to achieve successful technology delivery and experience for the company.

Responsibilities
You will be accountable for:

Service Management:

  • Maintain high performing service support functions including but not limited to IT Service Desk, Hardware and Software Support and VIP Support.
  • Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.
  • Maintaining end-to-end accountability for customer satisfaction and overall service delivery excellence within specific service line
  • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and provide on-time resolution.
  • Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.
  • Analyze, review, and provide regular reports on service performance and achievement
  • Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
  • Provides continuous service improvement by championing the prioritization and resolution of all customer demand requirement.

Technical Perception:

  • Responsible for Help Desk Support level 2 and 3.
  • Maintain high performing service support functions including but not limited to IT Service Desk, LAN & WAN, Hardware and Business Applications Support (SAP, O365 etc).
  • Ensure that patching and anti-virus updates are carried out promptly and effectively
  • Work with the Infrastructure Manager and vendors to evolve standards for hardware, software, and security in the desktop environment

Performance & Quality:

  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
  • Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
  • Provide and analyse Help Desk weekly report for IT Team performance.
  • Manage SLA between UFL and vendors for efficient service delivery.
  • Be an ambassador for IT across the business units.

Analytical & Decision-Making Responsibilities:

  • Must be able to work within a matrix organization – balancing the needs of the customer against firm initiatives and goals
  • Must be able to identify appropriate product/service offerings to meet the customers’ needs
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
  • Effective team Management to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
  • Identify, manage, and resolve complex issues, preventing escalations, where possible
  • Manage, negotiate, and resolve project risks effectively
  • Create an open, honest, accountable, and collaborative team environment

Empowerment & Thought leadership:

  • Exercise sound judgment and encouraged to make clear decisions on project issues, managing customer relationships, delivering value, providing leadership and guidance to direct reports, and partnering with peer team members
  • Synthesize and communicate project and business issues on an on-going basis, manage the group’s awareness of major business and IT issues, and help to prevent escalations, where possible

Requirements
The ideal candidate will possess:

  • A Bachelor's Degree or HND Computer Science, Computer Engineering, or any other IT related discipline, and must have completed the NYSC program
  • Minimum of 5 years’ experience in a Blue-Chip multinational FMCG on similar role or other IT roles with Customer service interface
  • Certification in ITIL, PM, Business Analysis and Help Desk Analysis.
  • Expert knowledge of MS environment, Network (LAN and WAN), Hardware
  • Working knowledge of ERP – SAP is an added advantage.
  • Sound experience in managing third parties and delivered services
  • Has a passion for Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Self- motivation, good organizational skills, and accountability.
  • Ability to manage and prioritize tasks and time efficiently
  • Ability to demonstrate initiative and a proactive approach to daily tasks
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills.

 

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@uacfoodsng.com using the position as the subject of email.

Application Deadline: 06 August, 2021


  • Email me jobs like this


    LATEST RELATED JOB VACANCIES IN NIGERIA


    Norrenberger is an Integrated Financial Services Group with components licensed by the CBN and SEC to provide Advisory, Investment... Read more

    Altara Pay Agent At Altara Credit Limited ("Altara")

    Altara Credit Limited ("Altara") in (Oyo State)
    Altara Credit Limited ("Altara") is a Nigerian consumer and business services venture. Our core value proposition is to improve th... Read more

    Tingtel is an Android mobile App that allows instant buying, selling, swapping of any Nigerian Airtime. We are recruiting to fill... Read more

    RELATED JOBS


    Norrenberger is an Integrated Financial Services Group with components licensed by the CBN and SEC to provide Advisory, Investment... Read more

    Altara Pay Agent At Altara Credit Limited ("Altara")

    Altara Credit Limited ("Altara") in (Oyo State)
    Altara Credit Limited ("Altara") is a Nigerian consumer and business services venture. Our core value proposition is to improve th... Read more

    Tingtel is an Android mobile App that allows instant buying, selling, swapping of any Nigerian Airtime. We are recruiting to fill... Read more

    LATEST JOB VACANCIES


    Ciibex Group is an indegenious multifaceted company with head office in Abuja and a branch office in Port Harcourt. The company is... Read more

    Junior Recruitment Officer At Growth in Value Alliance (GV Alliance) Partners Limited

    Growth in Value Alliance (GV Alliance) Partners Limited in (Lagos State)
    Growth in Value Alliance (GV Alliance) Partners Limited is a business advisory and market intelligence services firm. Our objectiv... Read more

    Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy produc... Read more

    Copyright © 2021 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES