Conclase Consulting - Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs.
We are recruiting to fill the position below:
Job Title: IT Officer (Servicenow)
Location: Ikeja, Lagos
Managing and resolving incidents against ServiceNow applications.
Managing Instance Security, User/Group Access/Access Control Lists
Performing routine maintenance to include performance monitoring and error identification/ remediation
Leading ServiceNow upgrade planning and execution
Scheduling and verifying instance clones
Managing Update Set creation and migration
Providing Level 2 support on ServiceNow platform for users
Performing core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage and overall compliance of the application
Interested candidates should possess a relevant qualification with 2 - 10 years of experience.
Expertise in service now Administration & Development
Thorough understanding of ITIL/ITSM processes.
Strong understanding of servicenow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development etc.
Ability to work on Servicenow enhancement requests in Jira.
Experience in Platform Upgrades will be an added advantages
Knowledge on scripting( JAVA ) and APIs would be desired
Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning etc.
Method of Application
Interested and qualified candidates should send their resumes to: firstname.lastname@example.org using the Job Title as the subject of the mail.