IT Applications Support Specialist At Anchoria Asset Management (AAM)

Job Details

Job Title: IT Applications Support Specialist At Anchoria Asset Management (AAM)
Organisation: Anchoria Asset Management (AAM)
Location: Lagos State
Min Work Experience: 3-5 year(s)
Qualification: B.Sc
Industry: Information Technology/ ICT
Course: Related Discipline
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Anchoria Asset Management (AAM) is a specialist provider of active investment products and services to institutional and individual investors.

We are recruiting to fill the position below:

Job Title: IT Applications Support Specialist

Location: Marina, Lagos
Employment Type: Full-time

Job Description

  • Ensure compliance with agreed SLA withing the CX eco system.
  • Ensure effective and timely communication of system downtimes planned or
    unplanned.
  • Responsible for the primary support and maintenance of the Investment’s
    applications.
  • Covers all problems, user requests and changes relating to the operation of
    the applications.
  • Delivers availability and performance in line with the service levels agreed to support the business services,
  • Develop reports for implementation of procedures and plans associated with
    application development and provide ongoing sustenance.
  • Liases with the Testing, Engineering and development teams to ensure
    applications developed completely meet user requirements.
  • Develop reports for implementation of procedures and plans associated with application development and provide ongoing sustenance.
  • Develop and maintain relations with 3rd party support , vendorss and service providers.
  • Provide assistance to helpdesk members and other customers to secure easy and timely assistance in organization for all levels.
  • Maintaining and updating technical documents and procedures.
  • Delivering regular and customised training to teams within VFD Group,
  • Developing reports for teams across VFD when required.
  • Provide 1st level support to the Invesment Operations team and other internal units - eg. Other entities on issues that has to do with the varipus
    applications used across board.

Requirements

  • Candidates should possess a Bachelor's Degree qualification with 3 - 5 years experience.

Method of Application
Interest and qualified candidate should send their CV to: careers@vfdgroup.com using "IT Applications Support Specialist" as the subject of the mail.

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