Pivotage Consulting - We are a professional outfit that offers a wide spectrum of strategic Human Resource Services; particularly - Innovative Staffing Solutions, Potent L&D Interventions and Flexible Outsourcing to both big and small organizations across different business sectors.
We are recruiting to fill the position below:
Job Title: Human Resources Business Partner
Location: Lagos
Unit: Outsourcing
Supervises: HR Executive, HR Officer, HR Intern
Employment type: Full Time
Job Role
- This is an HR Generalist role and you will be responsible for providing tailored HR strategy to fit into each client’s overall business strategy.
- You will provide excellent service to all internal and external stakeholders with a view to increasing the company’s reputation and revenue.
Functions & Responsibilities
External:
- Serve as the lead point of contact for all clients in your portfolio
- Develop effective frameworks for client engagements with timelines
- Measure process to ensure that clients and the company are aligned on key performance metrics, establish realistic business goals, and provide accountability through reporting and analytics
- Meet and surpass all client expectations
- Tailor proposals to fit clients’ specifications
- Communicate best practices that will help clients achieve their goals
- Own all aspects of client projects, manage projects and work with all other internal stakeholders to establish timelines, present key findings/deliverables when required and ensure repeat business by the client
- Ensure that agreed timelines with clients are met
- Update and manage payroll records
- Provide client and employees with counsel and strategic thought leadership
- Ensure Zero client loss due to operational and strategic issues
- Achieve and maintain client satisfaction level to 100% on all accounts within your portfolio.
- Create folder and maintain all clients’ records within your portfolio; key contacts information, new hires documents, proposals, project documents, DOBs, work anniversaries, etc.
Internal:
- Lead and drive all company pitches and efforts to win new businesses
- Drive efficient day to day business operations which includes building team members, and influencing cross-functional internal partners to create and execute effective research, analysis, strategy and initiatives.
- Lead the team in building Pivotage’ brand reputation and industry position through leveraging external network; taking part in speaking and conference opportunities.
- Proficient in using project management tools to manage projects and reports
- Provide support in developing and presenting new strategic opportunities
- Initiate and drive 1 new client engagement bi-annually
- Ensure that agreed timelines with colleagues are met
- Provide internal team members with counsel and strategic thought leadership
Key Performance Indicators:
- 100% execution of clients’ engagement within timeline
- 0% client loss
- Retain and grow existing accounts by 20% in this business year
- A minimum of 4clients’ referrals per annum
- Attend 2 HR conferences/ trainings per annum
- +95% successful client queries resolution within 48hours
Qualification & Experience
- A good first degree in any discipline
- MBA/ Relevant Masters’ degree will be an advantage
- HR certification required
- A minimum of 5 years’ experience in an HR role where 2 years must have been spent in a supervisory capacity and as an HR generalist.
Skills / Competence Requirements:
Knowledge:
Skills and Attitude required to succeed on the job:
- Professionalism
- Proficiency in project management and MS Office Tools; Excel & Word
- Presentation skills
- Business writing skills
- Interpersonal skills
- Attention to detail
- Analytical skills
- Problem Solving skills
- Self-motivation
- Emotional Intelligence
- Initiative
- Relationship management
- Multitasking
- Leading teams, trust and mutual respect
- Data sourcing.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@pivotageconsulting.com using "Human Resource Officer" as the subject of the mail.
