Healthcare Customer Service / Floor Officer At WNF Services

Job Details

Job Title:	Healthcare Customer Service / Floor Officer At WNF Services
Organisation:	WNF Services
Location:	Lagos State
Min Work Experience:	1 year(s)
Qualification:	B.Sc / HND
Industry:	Customer Service
Course:	RELATED DISCIPLINE

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WNF Services, a diagnostic company is recruiting suitably qualified candidates to fill the position below:

Job Title: Healthcare Customer Service / Floor Officer

Location: Surulere, Lagos

Details

We are urgently searching for a patient and attentive- HealthCare Customer Service/ Floor Officer.
You will be the voice of our brand and foster strong relationships between the organization and our customers. You will also manage the inflow of patients

Job Description

Provides customer support duties, which include interacting with customers to handle complaints, process orders, and provide information about an organization's services.
Responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Ensures to escalate calls or challenges to supervisor when necessary and appropriate
Communicates with insurance offices for authorization request, as well as conducting insurance verification and eligibility for services/products.
Coordinates, collects, and imputes all patient information and new patient set-ups into a customer information system.
Facilitates the patient registration flow, including such activities as patient identification; securing accurate financial information; obtaining required signatures and documents; and entering registration data into companyТs information computer systems.
Schedules patient appointments and directs patients appropriately to the correct departments.
Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary.
This is a dynamic position that will allow you to assist patients in many different ways and by utilizing many personal and professional skills.
conducts patients satisfaction calls and acting as patient advocate to resolve questions or concerns, and ensures to follow an issue through to its conclusion.
It also entails building and maintaining relationships with locations, patients, and referral sources.
May also be available for on-call assignments as required.

Requirements

HND / BSc is required for this role
Proven experience as a customer service representative and knowledge of insurance policies are required. Also, at least 1 year of medical call center experience is a plus
familiar with office procedures used in medical offices, hospitals, and other healthcare facilities
Time-management and organizational skills
The ability to speak multiple languages is a plus,
Requires strong keyboarding skills and advanced knowledge in the use of all Microsoft Office applications, especially Word and Excel proficiency.
This role requires less sitting, long-standing, walking, talking or listening. It also requires close vision to small print on computer and/or paperwork and may require you to help lift patients.

How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: fw.careers@outlook.com using the "Job Title" as the subject of the email.

0906 809 7513

Healthcare Customer Service / Floor Officer At WNF Services

Job Details

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