Head of Customer Service At A Reputable Real Estate management company

Job Details

Job Title: Head of Customer Service At A Reputable Real Estate management company
Organisation: A Reputable Real Estate management company,
Location: Lagos State
Min Work Experience: 5 year(s)
Qualification: B.Sc / HND
Industry: Customer Service
Course: Social Science or related discipline
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FSDT Consulting - Our client, a reputable Real Estate management company, is currently recruiting qualified candidates for the position below:

Job Title: Head of Customer Service

Location: Lagos

Job Description

  • Overseeing the management of client relationships
  • Developing and implementing strategies that drive the continuous improvement in customer service
  • Acting as a liaison between client and company, making sure that clients receive instant gratification
  • Collect and analyse client data and market trends
  • Managing and utilizing data collection to better understand clients and competition
  • Leading and manage the team to ensure high standard of customer service is offered
  • Ensuring that all customers' queries are resolved effectively and on time

Qualifications

  • First degree in Social Science or related discipline
  • Professional certificate in customer service management
  • Minimum of 5 years in customer service role with 3-4years in supervisory role

Skills and Competencies:

  • Proven leadership and customer service management skills
  • Excellent communication and presentation skills
  • Strong team spirit
  • Well organised and ability to meet agreed deadlines
  • Disciplined and motivated

Method of Application
Interested and qualified candidates should send their Cover letter and CV to: fsdt.consulting@gmail.com using the "Job Title" as the subject of the email.

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