Head, Jumia Consumer Services - Jumia Pay At Jumia

Job Details

Job Title: Head, Jumia Consumer Services - Jumia Pay At Jumia
Organisation: Jumia
Location: Lagos State
Min Work Experience: 3-5 year(s)
Qualification: B.Sc
Industry: Information Technology/ ICT
Course: (ICT, Computer Science
Recommended links

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Head, Jumia Consumer Services - Jumia Pay

Location: Lagos
Job Type: Full Time

Job Objective

  • As Head, Jumia Consumer Services Nigeria, you will be responsible for JumiaPay app and Jumia Lending
  • Ensuring you win the love of our customers and vendors to enable revenue growth and maximization.

Responsibilities

  • Drive growth on the JumiaPay app using different marketing levers that are cost efficient.
  • Driving the usage of JumiaPay/One within Jumia Ecosystem & acquire new customers for the group (giving visibility to the solution, focus groups to better understand needs, promotional campaigns with incentives, etc.)
  • Proactively identify features (e.g Wallet funding, p2p transfer etc), services (eg. ticketing, airtime, bills payment, tolls, fines, transport, etc.), billers (e.g Dstv, Smile, Spectranet etc) and trends that will make JumiaPay app the number one lifestyle app through constant monitoring of competition’s offerings
  • Reach out to relevant local & international businesses/vendors, negotiate commercial, sign MOU & onboard them on JumiaPay platform in shortest possible time
  • Build & manage Jumia lending to provide easy access to financing for both Jumia sellers & customers alike (Generate & convert leads to disburse quality loans, provide customer installments to shop on Jumia). Ensure Jumia Lending is relevant with vendors by increasing visibility through relevant CRM channels and working with cross functional teams.
  • Setup local processes and teams to drive business operation:
  • Setup Customer Service processes locally, with the help of ecommerce Customer Service team. Absolute focus on customer experience for faster issue resolution on the JumiaPay app. Conduct periodic customer survey to achieve deep customer insight
  • Setup Finance processes together with Finance team (eg. Reconciliation of payment & commission with JumiaPay App providers).
  • Setup Marketing processes together with the Jumia marketing team and ensure regular cross campaigns of Jumia One and other Jumia services.
  • Set up, monitor & implement efficient Service Level Agreement with partners to ensure 24*7 digital service availability to Jumia One customers.
  • Ability to manage upwards - provide central teams and senior management with visibility on key matters.
  • Be data-driven; read and draw insights from data to influence large stakeholders.

Key Qualifications

  • Minimum of a Bachelor's Degree from a recognized and accredited University. A technical background (ICT, Computer Science grad) is an added advantage
  • Minimum of 3 - 5 years experience working in Fin-tech space.
  • Adequate knowledge of the Fintech Industry and various stakeholders in Nigeria.
  • Strong business judgment with a track record of successful negotiations and overall relationship management.
  • Strong communication, interpersonal & management skills. Ability to work as a team.
  • Strong data analysis, strategic and analytical skills, high detail orientation
  • Ability to anticipate, structure and organize projects
  • Finding simple solutions to complex problems.
  • An entrepreneurial mindset and ability to thrive in a fast-paced start-up environment is essential for success.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Website Developer (SquareSpace) At Biz Afric
    Biz Afric in (Lagos State)
    Biz Afric is all about helping businesses thrive in Africa byassisting them with a wide range of business support services, includ... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Website Developer (SquareSpace) At Biz Afric
    Biz Afric in (Lagos State)
    Biz Afric is all about helping businesses thrive in Africa byassisting them with a wide range of business support services, includ... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES