Head, Customer Service at Health Plus Limited

Job Details

Job Title: Head, Customer Service at Health Plus Limited
Organisation: Health Plus Limited
Location: Lagos State
Min Work Experience: 12 years year(s)
Qualification: BA/BSc/HND MBA/MSc/MA
Industry: Customer Service
Course: Related Disciplines
Recommended links

 

 

HealthPlus Limited - Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.

 

 

Contract Type: Permanent

Job Functions

  • Banking,Call Centre,Client Services,Communications,Data Management,Operator,Public Relations,Quality Control,Sales,Social Media,Strategic Communication

Industries:

  • Call Centre & Helpdesk,Consulting Services,Ecommerce,ICT - Information & Communications Technology,Retail,Wholesale

Specification

  • Partner with the management team to align customer service department policies and systems with the company's objectives
  • Act as the “Voice of the Customer” within the organisation
  • Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Department
  • Provide feedback to management regarding service failures or customer concerns
  • Oversee customer issues and ensures effective resolution
  • Ensure professional responses are given (within pre-agreed SLAs) to all enquirers, requests or complaints received from customers
  • Improve First Call Resolution, Average Handling Times and other contact center metrics
  • Continually develop self and stay abreast of customer service trends
  • Coach Customer Service Team in order to achieve high performance
  • Develop training plan for the department
  • Perform other related duties as assigned

Requirements

  • Bachelor's Degree in any technical field
  • Master's Degree in a related field is an added advantage
  • 12 years experience in a structured organisation, covering a range of service functional areas, 6 years of which must be in a managerial capacity
  • Leadership, managerial and team building skills
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems
  • Awareness of industry’s customer service trends
  • Strong client-facing and communication skills (i.e. Active listening, understanding, speaking/writing)
  • Excellent customer service orientation
  • Professional membership with CICRM or a related professional body is an added advantage
  • Advanced troubleshooting and multi-tasking skills
  • Planning & organisational Skill
  • Good problem solving and decision making skills
  • Excellent verbal and written communication skills
  • Ability to influence and show empathy
  • Strong negotiation skills
  • High standard of attention to detail
  • Advanced Knowledge of Microsoft Office Suite like Word, Outlook, and Excel

Salary
Market Related.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES