Front Desk Officer / Customer Service Officer At Bellforte Consulting

Job Details

Job Title:	Front Desk Officer / Customer Service Officer At Bellforte Consulting
Organisation:	Bellforte Consulting
Location:	Lagos State
Min Work Experience:	No Specified year(s)
Qualification:	OND
Industry:	Customer Service
Course:	Related Discipline

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Bellforte Consulting - We are a strategic consulting firm integrating a full range of business consulting capabilities. Bellforte Consulting staff, faculty and partners are tested professionals with deep "sector-specific" knowledge and the ability to lead and drive industry agenda. This ensures that our consulting services address the specific needs of our clients.

We are recruiting to fill the position below:

Job Title: Front Desk Officer / Customer Service Officer

Location: Lagos

Job Descriptions
Receive Visitors:

Greet visitors appropriately
Determine visitors needs in a professional manner
Maintain visitors’ register
Offer refreshments to visitors where appropriate
Direct visitors to contact person / appropriate meeting room
Ensure backup when absent from reception table
Ability to maintain composure with difficult consumers. Must remain professional at all times

Answer Phone Calls:

Answer phone calls in a timely and polite manner
Determine purpose of the call
Deal with visitors queries and provide correct information
Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Manage Mail / Customer Service:

Reply electronic mail and sort all paper mails accordingly
Prepare outgoing mail for pick up or courier
Organize courier deliveries
Perform live chat and email correspondence with customers.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts / Finance
Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
Handle ALL customer related issues with proper guidance from Management
Monitor Security
Monitor people coming & going through the reception doors
Issue visitor passes where appropriate
Be aware of & report suspicious activity.

Organise Meetings:

Book meeting room
Inform participants
Set up meeting with necessary refreshments & equipment
Organize catering for meeting

Secretarial Support:

Prepare correspondence & documents
Organise mailings
Schedule & follow up on appointments
Maintains customer records by updating account information.

Reception Area Maintenance:

Keep reception area clear & neat
Maintain & organize reading materials
Any other schedule or work as determined by your supervisor or management.

Job Requirements

Candidates should possess OND qualification
Microsoft Office proficiency - MS Word, Excel, and PowerPoint
Good oral communication skills
Telephone Ethics
Neat and presentable - good personal grooming must be demonstrated
Must demonstrate social media savviness and ability to create content

How to Apply
Interested and qualified candidates should forward their CV to: info@bellforteconsulting.com using the Position as subject of the email.

0906 809 7513

Front Desk Officer / Customer Service Officer At Bellforte Consulting

Job Details

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