Front Desk Executive / Customer Care / Call Center Staff At Ascentech Services Limited

Job Details

Job Title: Front Desk Executive / Customer Care / Call Center Staff At Ascentech Services Limited
Organisation: Ascentech Services Limited
Location: Lagos State
Min Work Experience: 5 year(s)
Qualification: BSc
Industry: Customer Service
Course: Related Discipline
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Ascentech Services Limited - Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

Job Title: Front Desk Executive / Customer Care / Call Center Staff

Location: Lagos
Employment Type: Full-time

Job Description

  • Attend Customers from all the channels
  • Job Card creation / compliant creations
  • DWR checking on hourly basis
  • Out Warranty Income Report
  • Quotation for Out Warranty
  • Feedback to Supervisor on pending jobs / escalations
  • Happy Calling activity
  • Part Requisitions and status checking
  • Reception / call center Hygiene
  • Job status report sharing to Service Supervisor on daily basis
  • Coordination with Accounts team for Out Warranty repairs
  • Follow up from Technicians on closure status
  • Capturing Customer Feedback Forms
  • CRM Operation updating.

Job Requirements

  • Bachelor's Degree
  • Minimum of 5 years of experience into Front Desk Management.

 

How to Apply
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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