DevOps Support Officer At Appzone Limited

Job Details

Job Title: DevOps Support Officer At Appzone Limited
Organisation: Appzone Limited
Location: Lagos State
Min Work Experience: 3-5 year(s)
Qualification: B.Sc
Industry: Software/ Programming/ Web development
Course: Related Discipline
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Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Title: DevOps Support Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Coordinate relevant functional teams to carry out preventive maintenance activities including deployment, database management, data scripting, infrastructure monitoring and management amongst others.
  • Monitor service disruption events and critical thresholds of application services and infrastructure resource metrics
  • Participate in the analysis and resolution of issues activities including case logging, problem analysis & resolution, case assignment & tracking, incident notification & reporting, and SLA compliance tracking.
  • Provision of support to troubleshoot and resolve all non-code-related technical problems including database, operating system, web-server, integration, networking, and hardware issues, amongst others.
  • Provide support for preventive operational activities including routing system resets, disk space management, analysis of recurring service degradation trends, and resolution of recurring service degradation issues
  • Coordinate relevant functional teams to implement changes to deployments, configurations, servers, and network connections in line with the change management process
  • Provide support to application developers and relevant stakeholders in the planning, execution, and automation of deployment activities.
  • Provision of a reliable interface between application support and relevant functional teams during implementation, maintenance, and support engagements by giving regular and timely work progress updates.
  • Coordinate, monitor, and provide status updates for day to day operational concerns to customers and stakeholders
  • Contribute to the documentation and adherence to technical policies and procedures
  • Provide training to internal stakeholders with relevant tools and technical documentation.
  • Communicate effectively well with internal/external parties.

Requirements

  • Bachelor's Degree qualification.
  • 3 - 5 years Experience.
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