Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.
GVA Partners is also a leading name within the recruitment industry. We have built our reputation on over the years by understanding the markets, businesses and individuals within the markets we work with and this has enabled us to deliver seamless and comprehensive recruitment solutions
We are recruiting to fill the position below:
Job Title: Demand and Capacity Specialist
Employment Type: Full-time
The Demand and Capacity Specialist role is critical to the integrated IT organisation's success.
The Demand and Capacity Specialist is needed to coordinate and manage the forecasting of demand from the business and IT infrastructure, and communicate capacity requirements to the delivery units.
Engage cross-functionally to define problem statement, collect data, and build analytical models
Manage the relationship with business units with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
Build performance dashboards and visualizations to highlight trends, and develop business insights
Proven people management skill set
Initiate, participate and contribute to any on-going business activity which will create substantial IT demand
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders
Automate data collection, develop and maintain analytical models, and generate reports and dashboards that measure the performance of data centre
Design, develop and maintain a periodic capacity plan to include monitoring, trending, forecasting and assessing new demand.
Using predictive tools to help manage the resources required to deliver IT services for changing business demand.
Prepare and establish a process for on-going capacity management.
Participate in customer service initiatives and project roll outs to cater for growing business needs
Define Process Policies, Standards, and Conceptual Models
Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and on-going project portfolio.
Define Measurements, Controls and KPI's to ensure proper capacity management
Identifying and implementing changes to the process
Ensuring the standards and procedures are being followed by Technology Capacity Analysts
First degree in Computer Science or an IT related field
Experienced with banking infrastructure
8 - 10 years of experience in IT Infrastructure Management
Thorough knowledge of ITIL process and framework (MUST)
Exposure to various domains of IT Infrastructure, such as Network, Windows / UNIX, Database, etc.
Awareness of the current technologies and tools for IT management, availability and capacity management
Experience leveraging Excel to drive data-driven insights for the business and IT Infrastructure
Experience using data driven models for the purposes of developing forecasts and strategic plans
Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment
Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability
Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
Proficient in Microsoft Excel and comfortable in dealing with large amounts of data
Has analytical and structured work method
High sense of responsibility, able to work independently and proactively