Customer / Technical Support at VividTech solutions and services

Job Details

Job Title: Customer / Technical Support at VividTech solutions and services
Organisation: VividTech solutions and services
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: B.Sc / HND, OND
Industry: Customer Service
Course: Related Discipline
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VividTech solutions and services, a foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers subscribe to our services for special alerts and notifications.

We are recruiting to fill the position below:

Job Title: Customer / Technical Support

Location: Surulere, Lagos
Employment Type: Full-time

Key Responsibilities

  • Ensure prompt response to customers' requests and enquiries at all times and across all channels
  • Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
  • Ensure customer satisfaction and provide professional customer support.
  • Escalate customer complaints / enquiries and other observations to relevant personnel as appropriate
  • Enlighten customers about company's products and services aimed at promoting customer satisfaction and continuous patronage
  • Provide first level technical support services
  • Monitor and maintain assigned computer systems
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Requirements

  • Bachelor's Degree, HND, OND qualification.
  • 1 - 3 years Experience.

How to Apply
Interested and qualified candidates should send their CV to: doladeji@vivid-tech.com using the Job Title as the subject of the mail.

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