Customer Support Specialist At Tijmaf Innovation Services in Osun State Nigeria

Job Details

Job Title: Customer Support Specialist At Tijmaf Innovation Services in Osun State Nigeria
Organisation: Tijmaf Innovation Services
Location: Osun State
Min Work Experience: 1-5 year(s)
Qualification: BSc
Industry: Customer Service
Course: Related Discipline

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

We are recruiting to fill the position below:

Job Title: Customer Support Specialist

Locations: Kaduna, Osun

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • BSc in Information Technology or relevant field.
  • 1-5 years work experience.
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

 

How to Apply
Interested and qualified candidates should forward their CV to: tijmafinnovationltd@gmail.com using the "Job Title" as the subject of your mail.



  • Email me jobs like this


    LATEST RELATED JOB VACANCIES IN NIGERIA


    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the globa... Read more

    RELATED JOBS


    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the globa... Read more

    LATEST JOB VACANCIES


    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER

    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES