Customer Support Representative At Prospa

Job Details

Job Title: Customer Support Representative At Prospa
Organisation: Prospa
Location: Lagos State
Min Work Experience: 3+ year(s)
Qualification: BSc
Industry: Customer Service
Course: Related Discipline
Recommended links

Prospa is a bank for Nigerian entrepreneurs. We're building the financial operating system for African entrepreneurs and businesses. Using our intuitive and beautifully designed mobile and web application, entrepreneurs are able to manage all their business and banking in one place.

We are backed by Y Combinator, and some of the most well respected and prolific investors, builders and operators in the US, Africa and Europe like Immad Akund (CEO @ mercury.com), Microtraction and many others.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lagos
Employment Type: Full Time

Job Description

  • You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

Job Responsibilities
Here are some things you’ll do on the job:

  • Answer questions over chat, email, and telephone, social media
  • Teach customers how to use our product (onsite, through written content, webinars etc)
  • Translate customer needs into prioritized product development
  • Deal with member support queries
  • Review companies that are signing up
  • Create and sustain great relationships with the companies and business owners we’re serving
  • Work with engineering and product to squash bugs and improve the user experience
  • You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
  • You’ll also need to be good with words and extremely competent.

Job Requirements
Experience:

  • Minimum Bachelor's Degree and /or 3+ years in customer success role.
  • Consistently exercise empathy.
  • Have a strong product sense.
  • Communicate ideas clearly across teams.
  • Be comfortable learning about companies with complex, technical products.
  • Enjoy thinking about how to automate as much of your job as possible.
  • Have strong organizational skills.
  • Stay calm and collected while working on ten things at once.
  • Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
  • Use creativity while working within difficult constraints.
  • Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses).

 

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES