Customer Support Partner At MTN Nigeria

Job Details

Job Title: Customer Support Partner At MTN Nigeria
Organisation: MTN Nigeria
Location: Lagos State
Min Work Experience: Not Specified year(s)
Qualification: BA, BEng, BTech, BSc
Industry: Customer Service
Course: Related Discipline
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MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Customer Support Partner

Location: Lagos
Department: Enterprise Business Unit

Core purpose of the Job

  • Ensure top quality customer support in all areas of key account management.

Job Summary

  • Ensure less than 5% customer churn on managed accounts.
  • Constant analysis of Managed customer database for Revenue and Debt management.
  • Ensure 98% collection of all invoices as at when due.
  • Generate relevant reports as required by the business.
  • Ensure quality assurance and prompt invoice delivery.
  • Ensure end-to-end account management for Enterprise customers.
  • Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
  • Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.

Job Condition:

  • Normal MTNN working conditions.

Experience & Training

  • 3 - 7 years working experience in an area of specialisation.
  • Experience working in a medium organization.
  • Experience in the telecommunications industry in a similar role.
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.

Minimum Qualification

  • BA, BEng, BTech, BSc or Other.

 

 

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