HR Leverage Africa - Our client, a financial investment company is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Support Officer
Locations: Abuja, Asaba, Benin-Edo, Port Harcourt-Rivers, Ilorin, Enugu, Owerri-Imo
We are need of Customer Support who will be responsible for providing outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond to customer queries and resolve conflicts in a timely and accurate way, via phone, email, chat or in person
Identify and evaluate customers’ needs to achieve satisfaction
Open and maintain customer accounts by recording account information
Assist with placement of orders, forms, applications, refunds, or exchanges.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Provide pricing and delivery information to customers
Refer advanced cases to management for resolution, providing background information as necessary
Providing feedback on the efficiency of the customer service process.
Follow up with customers to ensure their technical issues are resolved