CUSTOMER SUPPORT OFFICER

Job Details

Job Title: CUSTOMER SUPPORT OFFICER
Organisation: VoguePay
Location:
Min Work Experience: 3 year(s)
Qualification: BA/BSc/HND
Industry:
Course: Customer Care
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VoguePay is Nigeria's leading online secure payment processor, offering both individual and business merchants an opportunity to transact seamlessly.

Job Summary

  • We are seeking a highly skilled customer service officer to join our team. He or she is expected among other things, to manage inbound and outbound phone calls, email requests, chats and other means of communication with a friendly and helpful approach.
  • The ideal candidate must be a fast learner who is able to think on his feet and resolve issues as they may arise in a prompt and efficient manner.
  • Knowledge of Mobile application processes,functions and usability will be an added advantage.

Job Expectations

  • Respond quickly, professionally and accurately to all customer inquiries with the objective of satisfaction and retention.
  • Build expert knowledge of the product, services and policy.
  • Employ effective communication and interpersonal skills while addressing customers complaints and inquiries.
  • Communicate all challenges with the product as observed or communicated by customers and follow-up to ensure prompt and effective resolution to complaints.
  • Provide feedback to the management on customer satisfaction to ensure continued improvement to the product.
  • Contribute to the sales of the product as opportunities arise and by rendering expert customer service to clients.
  • Maintain daily log of issues and resolution for management review.
  • Troubleshoot issues customers have using the App.
  • Provide troubleshooting steps and potential workaround to customers issues in a timely manner.
  • Escalate issues to product lead/team a needed.

Requirements

  • BSc. in any discipline.
  • Minimum of 3 years first hand work experience in customer service
  • Experience in the Fin-Tech industry or financial services
  • Knowledge of HTML, Java script, PHP and programming softwares will be handy.
  • Proficiency in Microsoft office tools
  • Ability to multitask, manage time and prioritize.
  • Strong communication and interpersonal skills.
  • Ability to work individually and as a team.
  • Ability to articulate and solve problems tactfully.
  • Ability to work in a fast paced environment.
  • Proven customer service experience is an advantage.
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