Customer Success Personnel At RetailPoint Solutions Limited

Job Details

Job Title:  Customer Success Personnel At RetailPoint Solutions Limited
Organisation: RetailPoint Solutions Limited
Location: Abuja
Min Work Experience: 2 year(s)
Qualification: B.Sc
Industry: Customer Service
Course: Computer Science related discipline, Computer Engineering, Project Management or its related course
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RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.

We are recruiting to fill the position below:

Job Title: Customer Success Personnel

Location: Abuja (FCT)
Job Type: Full Time

Responsibilities

  • Act as Goto Person between customers and the company as it relates to Service (Sales and Technical).
  • Provide technical support services to customers.
  • Develop and sustain customer's loyalty.
  • Work with various Team Leads to address customer issues.
  • Follow up on customers inquiries.
  • Follow up and improve on boarding process on customer projects.
  • Manage our Customer Support Channels.
  • Liaise with Technical support and sales team to ensure customer's satisfaction.

Qualifications

  • A good Degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university / polytechnic.

Work Experience:

  • Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Professional Skills:
The ideal candidate should:

  • Must be customer-centric
  • Must be IT savvy.
  • Must have worked as a managerial staff or team lead
  • Have Technical skills
  • Be customer friendly
  • Proven knowledge of Project Management
  • Be creative and innovative
  • Have team working skills
  • Excellent written and verbal communication.
  • Good listening skills.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: omoye@retailpos.com.ng using the Job Title as the subject of the mail.

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