Customer Service Team Lead (Fintech) At Crowd Force

Job Details

Job Title: Customer Service Team Lead (Fintech) At Crowd Force
Organisation: Crowd Force
Location: Abuja
Min Work Experience: 4 year(s)
Qualification: B.Sc / HND/ BA
Industry: Customer Service
Course: Related Discipline
Recommended links

Crowd Force is building Africa’s Largest offline distribution network. We enable businesses, FMCGs, Government and NGOs collect reliable market data through extensive agent network.

We are recruiting to fill the position below:

Job Title: Customer Service Team Lead (Fintech)

Location: Abuja (FCT) ,
Employment Type: Full-time

Job Purpose

  • As Customer Service Team Lead, you will be responsible for leading our team of exceptional Customer Service Professionals to ensure that our customers’queries are resolved within planned timelines, scope and with high quality. Ultimately, you will lead a team of smart professionals to give our customers a positively memorable experience.

Responsibilities

  • Sets clear objectives and plans, and monitors progress and measures results to deliver agreed outcomes or organisational goals.
  • Ensure all risks to the product delivery are reported to Operations Manager.
  • Pro-actively seek out business and process improvement opportunities.
  • Ensure implementation of policies and practices.
  • Review all operational incidents to reduce risk for the business.
  • Assist in training junior Customer Service Representatives.
  • Provide guidance to direct reports, and others as required, to develop and maintain a motivated, engaged and customer focused team.
  • Help build positive relations within the team and external parties.
  • Provide accurate, valid and complete information by using the approved methods/tools.
  • Communicate complex issues to appropriate service owners or department to determine and
  • recommend appropriate courses of action.
  • Identify and assess customer needs to ensure satisfaction.
  • Ensure all information management systems are constantly updated and accurate.
  • Keeping records of interactions with customers, process accounts and file documents of customers.
  • Follow communication procedures, guidelines and policies.
  • Capture and disseminate business and technical information.
  • Undertake Customer and Product Surveys.
  • Prepare and submit reports on weekly basis.

Requirements

  • A minimum of a B.Sc. / HND / BA degree is a must.
  • Other higher/ relevant qualification(s) will be an advantage.
  • A minimum of 4-years work experience in a similar role is a must.
  • Previous experience in the fintech industry will be a very strong advantage.
  • Call/contact center experience will be a strong advantage.
  • Previous experience in a supervisory or leadership role is a strong advantage.
  • Excellent verbal and written communication skills.
  • Leadership, Creativity and adaptability skills are a must.
  • Computer Proficiency is a must, most especially in Office suite products (Word, Excel, Outlook & PowerPoint)
  • Ability to pay attention to details and excellent reporting skill.
  • Ability to work remotely with minimal supervision
  • Excellent interpersonal and relationship building skills
  • Good customer service orientation
  • Solid organizational skills, multitasking and time-management.

Method of Application
Interested and qualified candidates should send an updated copy of their resume & a letter of interest to: careers@crowdforce.io using the job title as the subject of the mail.

Note: Only candidates who meet the stated requirements will be shortlisted.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES