Customer Service Team Lead At OTP Internet Technology (9 Credit)

Job Details

Job Title:	Customer Service Team Lead At OTP Internet Technology (9 Credit)
Organisation:	OTP Internet Technology (9 Credit)
Location:	Lagos State
Min Work Experience:	4 year(s)
Qualification:	No Specified Qualification
Industry:	Customer Service
Course:	RELATED DISCIPLINE

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OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Team Lead

Location: Lagos

Job Description

We are searching for a Customer Service Team Lead that will head the company's customer service team by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance of the team and the organisation.

Responsibilities

Supervising and managing the customer service team.
Training team members to provide the highest standards of customer service and ensuring that all company policies are followed.
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Interact with difficult customers on a daily basis,responding to their questions and guiding them to the appropriate service.
Ensure adequate motivation of the customer service team.
Quality assurance.
Provide guidance and feedback to customer service team.
Maintaining documentation pertaining to customer service department activities.
Interview potential employees,On-board new employees and train them based on your expertise and skill-set.
Create and implement an effective performance plan for the customer service team.
Provide weekly management reports on the Customer Service Department.

Specification

First Degree in a related discipline with minimum Second Class Lower Division.
Must have evidence of NYSC completion
Minimum four years continuous experience in a customer service; at least two years at the supervisory/lead level in a related fintech/microlending/microfinance company
Must be experienced in the use of CRMs
Must have proven work experience in all existing channels of customer service
Customer service certification is a plus
Team Management Experience.
Candidates must reside in Lagos.
Preferably male for gender balance.

Important Skills:

Excellent leadership and communication skills
Tech Savvy
Customer-focused
Expert product/service and job knowledge
Ability to deal with demanding customers and escalations.

How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: 9creditrecruitment@gmail.com with the job title as the subject of the mail.

0906 809 7513

Customer Service Team Lead At OTP Internet Technology (9 Credit)

Job Details

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