Customer Service Respresentative At SIMS Nigeria Limited

Job Details

Job Title: Customer Service Respresentative At SIMS Nigeria Limited
Organisation: SIMS Nigeria Limited
Location: Oyo State
Min Work Experience: 2 year(s)
Qualification: BSc
Industry: Customer Service
Course: Related Discipline
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SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Customer Service Respresentative

Location: Ibadan, Oyo
Employment Type: Full-time

Core Responsibilities

  • Receive customers and address all issues concerning their faulty products
  • Prepare Job Card for all jobswith proper classification i.e.warranty or non-warranty
  • Forward all Job Card and faulty products to the Service centre supervisor
  • Preparation ofdefective parts failure report( Panel , PCB & Compressor )
  • Preparation of daily work report
  • Daily follow up on the engineers to confirm status of jobs
  • Responsible for Happy calls to customers and dealers
  • Responsible for Spare part request in line with job card details
  • Responsible for Job completion feedback to the customer.

Requirements

  • Bachelor's degree or equivalent
  • Minimum of 2 years experience in a similar role
  • Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint.

 

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