Customer Service Representative / Ghana At Outsource Global

Job Details

Job Title: Customer Service Representative / Ghana At Outsource Global
Organisation: Outsource Global
Location: Abuja
Min Work Experience: No Specified year(s)
Qualification: No Specified Qualification
Industry: Customer Service
Course: RELATED DISCIPLINE
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Outsource Global - As Africa's leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO / BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna.

We are recruiting to fill the position below:

Job Title: Customer Service Representative / Ghana

Location: Abuja (FCT)
Job Type: Full Time

Job Description

  • Make out-bound / receive inbound calls and respond to customer's emails where applicable
  • Manage, research, identify, and resolve customer complaints using available resources
  • Identify and escalate issues to supervisors / team-lead
  • Provide product and service information to customers
  • Update existing customer information
  • Route calls to an appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Complete call logs and reports
  • And other duties as assigned.

How to Apply
Interested and qualified candidates should send their CV to: careers@outsourceglobal.com using "Customer Service Representative / Ghana" as the subject of the mail.

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