Customer Service Representative (CSR) At Ascentech Services Limited in Lagos State Nigeria

Job Details

Job Title: Customer Service Representative (CSR) At Ascentech Services Limited in Lagos State Nigeria
Organisation: Ascentech Services Limited
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: HND / B.Sc
Industry: Customer Service
Course: Mass Communication or any related discipline
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Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (CSR)

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Responsibilities
Customer Service Responsibilities list:

  • Managelargeamounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven 2 Years’ Experience customer support experience or experience as a Client Service Representative.
  • Male preferably for gender balance.
  • B.Sc / HND in Mass Communication or any related discipline
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Salary
N60,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

APPLY HERE
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