Customer Service Representative (Call Center) At iRecharge Tech

Job Details

Job Title:	Customer Service Representative (Call Center) At iRecharge Tech
Organisation:	iRecharge Tech
Location:	Nationwide
Min Work Experience:	3 year(s)
Qualification:	BSc
Industry:	Customer Service
Course:	Related Discipline

Recommended links

iRecharge Tech. Innovations is an Information, Communication and Software Technology firm. We operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

We combine sound knowledge of world class technology to design, implement and support business transformation in areas of web and mobile application, software, service and storage systems installation, networking technologies and technology procurement. We have an in-depth understanding on how technology accelerates success, and are passionate about attracting and supporting unique talents in growing our business and driving operational excellence.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Call Center)

Reference Code: IST/ABJ/014
Location: Abuja
Department: Customer Service
Reports to: Team Lead Customer Service

Essential Duties and Responsiblites

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Handling and resolving customer complaints
Providing customers with the organization’s service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Maintains safe and clean working environment by complying with procedures, rules, and regulations
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Escalating customer’s queries to appropriate units for prompt resolution.
Capturing customers' details on the system.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned.

Educational Qualifications, Experience, Skills and Competencies

First Degree in Communications or related field
Must have at least 3 years relevant experience in a call center
Must be available for a 24 / 7 Shift work schedule
Must be customer centric
Customer service telephony skills
Accurate comprehension, interpretation and capturing of information
Able to react effectively and calmly in emergencies.
Must be highly accurate and responds timely to calls
Able to maintain customer confidentiality.
Ability to understand individual differences
Problem-solving and listening skills
Excellent Interpersonal skill
Team work.
Time management and Persuasion skills
Excellent verbal and written communication skill
Friendly disposition, charming character and amiable personality.

Method of Application
Interested and qualified candidates should submit their updated CV as a PDF file to: recruitments@irecharge.ng the subject of the email should be "Call Centre - Abuja"

0906 809 7513

Customer Service Representative (Call Center) At iRecharge Tech

Job Details

Email me jobs like this

LATEST RELATED JOB VACANCIES IN NIGERIA

CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY

Waitress At PC Recruit Nigeria

Customer Service Agent At Maersk

LATEST JOBS BY STATES

JOBS BY INDUSTRIES

Subscribe to Free Job AlertEnter your email below and click subscribe

RELATED JOBS

CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY

Waitress At PC Recruit Nigeria

Customer Service Agent At Maersk

LATEST JOB VACANCIES

Business Development Manager At Lead Enterprise Support Company Limited

Floor manager at automobile repair garage

FINANCE OFFICER

PROJECT DEPARTMENTS

Subscribe to Free Job Alert
Enter your email below and click subscribe