Customer Service Representative At Vass Logistics

Job Details

Job Title: Customer Service Representative At Vass Logistics
Organisation: Vass Logistics
Location: Abuja
Min Work Experience: 1 year(s)
Qualification: B.Sc
Industry: Customer Service
Course: Related Discipline
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Vass Logistics, a full service on-demand transportation and logistics provide is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Jahi, Abuja (FCT)
Employment Type: Full-time

Job Description

  • Provide support, report and resolve customer concerns and complaints regarding technical issues and follow-up interactions with customers to check on level of satisfaction.
  • Ability to engage in the day-to-day activities related to the operation of the Call centre (Customer Care Team).
  • Acts as a source of information to customers by answering questions, escalating issues, follow-ups and gives instructions to customers as necessary.
  • You are expected to identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
  • Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls

Requirements

  • Bachelor's Degree
  • 1 year minimum experience in call centre rep role
  • Candidate must be fluent in English (Written and Oral)
  • All Applicants Must be resident in Abuja

Salary
N30,000 - N35,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: careers@vass.com.ng using the Job Title as the subject of the email.

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