Customer Service Representative At Valuehandlers

Job Details

Job Title:	Customer Service Representative At Valuehandlers
Organisation:	Valuehandlers
Location:	Lagos State
Min Work Experience:	1 year(s)
Qualification:	B.Sc / HND
Industry:	Customer Service
Course:	RELATED DISCIPLINE

Recommended links

Valuehandlers is a supply chain management company, a Freight forwarding expert, specializes in the provision of total logistic Services which Include specifically: Air Cargo, Sea or Ocean shipping, Express Parcel, Import Documentation, Customs Clearing, Consolidation, door delivery from and to 80 countries. We also offer inland delivery service in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Lagos (Ogba, Ikeja, Agege, Ojodu, Omole, Obawole)
Job Type: Full Time
Reporting Structure: Lead Agents / Marketing Team Lead / Supervisor and Manager

Job Description

Ensure timely and accurate sales delivery process and information flow, while providing exceptional customer service within the value chain.

Responsibilities and Duties

Ensure smooth and timely process flow
Ensure timely processing of lead collected from marketers (digital and conventional).
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external).

Qualifications

HND (Upper Credit) or University Degree (2:2)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
Possesses right temperament to handle customers, professionally.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Applicant must be resident around Ogba, Ikeja, Agege, Ojodu, Omole, Obawole, Egbeda, Abule-Egba, Ketu, Iju/Ishaga.

Addition Edge for Applicants:

Understanding of transportation documentation and terms is a plus
Digital marketing skill
Article / blog writing skill.

How to Apply
Interested and qualified candidates should send their Application Letter and must attached detailed CV to: info@valuehandlers.com using the Job Title as the subject of the mail.

0906 809 7513

Customer Service Representative At Valuehandlers

Job Details

Email me jobs like this

LATEST RELATED JOB VACANCIES IN NIGERIA

CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY

Waitress At PC Recruit Nigeria

Customer Service Agent At Maersk

LATEST JOBS BY STATES

JOBS BY INDUSTRIES

Subscribe to Free Job AlertEnter your email below and click subscribe

RELATED JOBS

CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY

Waitress At PC Recruit Nigeria

Customer Service Agent At Maersk

LATEST JOB VACANCIES

Business Development Manager At Lead Enterprise Support Company Limited

Floor manager at automobile repair garage

FINANCE OFFICER

PROJECT DEPARTMENTS

Subscribe to Free Job Alert
Enter your email below and click subscribe