| Job Title: | Customer Service Representative At Prime Alliance Consults |
| Organisation: | Prime Alliance Consults |
| Location: | Lagos State |
| Min Work Experience: | 1-31 year(s) |
| Qualification: | Bs.c |
| Industry: | Customer Service |
| Course: | Related Discipline |
Prime Alliance Consults - We are group of professionals that specialize in Manpower, Headhunting, Recruitment, Training, Human Resources and Management. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Ikeja, Lagos Employment Type: Full-time Job Description We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Requirements High School Diploma, General Education Degree, or equivalent. 1 - 31 years work experience. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Salary N60,000 - N80,000 / month. Method of Application Interested and qualified candidates should send their CV to: hrprimeallince@gmail.com using the Job Title as the subject of the email.
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