Customer Service Representative At Mechanically Advanced Technologies Limited

Job Details

Job Title: Customer Service Representative At Mechanically Advanced Technologies Limited
Organisation: Mechanically Advanced Technologies Limited
Location: Lagos State
Min Work Experience: 0-2 year(s)
Qualification: No Specified Certificate
Industry: Customer Service
Course: Related Discipline
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Mechanically Advanced Technologies Limited was launched in 2018. We intended to create a software that will change lives in Nigeria. Our first product is an Artificial Intelligence (AI) module and with this, we were able to see how technology changed and impacted lives in Africa. Our goal is to spread beyond Nigeria and impact lives all over Africa with the power of Artificial Intelligence.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

  • A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
  • Customer feedback is priceless, and these CSR's can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Secondary school degree with 0 - 2 years work experience.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Salary
N40,000 - N60,000 monthly.

 

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