Customer Service Representative At First Excelsia Professional Services Limited

Job Details

Job Title:	Customer Service Representative At First Excelsia Professional Services Limited
Organisation:	First Excelsia Professional Services Limited
Location:	Lagos State
Min Work Experience:	3-5 year(s)
Qualification:	B.Sc
Industry:	Customer Service
Course:	Business Administration, Marketing, Mass Communication

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First Excelsia Professional Services Limited - Our client, a world-class Recreation Centre, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Role

The ideal role holder will interact with customers to provide information in response to inquiries about services and resolve complaints. The position holder will act as a liaison, provide services information, answer questions, and resolve any emerging problems of customers with accuracy and efficiency.

Job Description

Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions within given time frames and follow through to ensure resolution
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Collaborate with a team of Customer Service Reps and other departments to find appropriate solutions
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution, providing background information as necessary
Maintain and regularly update financial account information using computer software programs
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Determining the quickest, most effective ways to answer customers’ inquiries
Prepare product or service reports by collecting and analysing customer information
Any other duties as may be assigned

Person Specification

Bachelor's Degree in Business Administration, Marketing, Mass Communication or related disciplines
3-5 years previous experience as a Customer Service Representative or similar role
Strong phone contact handling and active listening skills
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Strong problem solving and analytical skills
Ability to multi-task, prioritise, and manage self effectively
Dedication to customer satisfaction.

How to Apply
Interested and qualified candidates should send their CV to: talentsearch@firstexcelsia.com using “Customer Service Representative” as the subject of the email.

0906 809 7513

Customer Service Representative At First Excelsia Professional Services Limited

Job Details

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