Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Zip/Postal Code: 100001 Location: Ikeja, Lagos
Job type: Full time
The job holder will be to focus on providing the correct resolutions for both customers and the business.
He/She will handle customer relationships and assist with their individual service needs whilst delivering excellent customer service.
Duties and Responsibilities
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensures the solution
Keep records of customer interactions, process customer accounts and file documents
Assist with placement of orders, refunds, or exchanges and cancel or upgrade clients accounts
Minimum of 2-5 years Proven customer support experience
BSc Degree in Business Administration, Marketing or a related field
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Proven ability to work under minimal supervision, demonstrate calmness and composure under stress and uncertainty
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively.